Terms & Conditions

Last updated on May, 16th 2021.

The Exakt Health App is licensed to You (End-User) by Exakt Health GmbH, located at ℅ Billaudelle Ebersstraße 18, 10827 Berlin, Germany (hereinafter: Company), for use only under terms of this license agreement.

By downloading the Application from the Apple AppStore or the Google PlayStore, and any update thereto, You indicate that You agree to be bound by all of the terms and conditions of this license agreement.

All rights not expressly granted to You are reserved. 

Exakt Health provides a mobile app that helps You recover from common lower-limb sports injuries. It does so by providing access to conservative exercise-based rehabilitation plans as well as curated tips & information on how to manage the symptoms of the injury. 

Based on the selected rehabilitation plan, You will get access to a structured plan of training sessions including videos and detailed written instructions of each exercise to perform. The App will offer you to increase or reduce the intensity of the training sessions based on Your feedback about perceived effort and whether you experienced any pain. 

The Exakt Health App is intended to support the recovery using exercise training from the following common musculoskeletal sports injuries to the lower limbs:

  • Musclestrains and tears including hamstring or calf strain
  • Lower limb tendinopathy including achilles tendinopathy
  • Patellofemoral pain syndrome (runner’s knee)
  • Plantar fasciitis (plantar heel pain(
  • Meniscus tears
  • Ankle sprains
  • Medial tibial stress syndrome (MTSS)

It should only be used if You have been diagnosed with such a condition by a medical professional. If You are not certain that you have one of the mentioned conditions, please consult a medical professional first before you start using the App.

Exakt Health App does not replace the diagnosis or treatment by a medical professional. If you have suffered a blunt trauma, experience acute pain or your symptoms worsen please seek medical help immediately.

4.1 You are given a revocable, non-exclusive, non-transferable, non-sublicensable limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms of Use. 

4.2 You shall not: 

  • (1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application; 
  • (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; 
  • (3) violate any applicable laws, rules, or regulations in connection with your access or use of the application; 
  • (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application; 
  • (5) use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; 
  • (6) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time; 
  • (7) use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application; 
  • (8) use the application to send automated queries to any website or to send any unsolicited commercial e-mail; or 
  • (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.

4.3 The license granted to You for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; 

  • we are responsible for providing any maintenance and support services with respect to the mobile application as specified in the terms and conditions of this mobile application license contained in these Terms of Use or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application; 
  • you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Terms of Use, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Terms of Use against you as a third-party beneficiary thereof.  

4.4 Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to persecution and damages. 

4.5 The company reserves the right to modify the terms and conditions of this licensing agreement.

You acknowledge that we collect, store, process and use any information and personal data generated by the use of our services in accordance with our privacy policy: https://exakthealth.com/privacy-policy/

6.1 We have created rehabilitation plans based on the latest available scientific evidence. But the success and achievement of the associated clinical benefits depend on many factors in the individual users case, which are not in control of Exakt Health. Therefore we cannot be responsible for the success of the rehabilitation. 

6.2 Exakt Health is not responsible for damages or deterioration in health caused by a partial or full unavailability of the App. 

6.3 Exakt Health is especially not liable for the success of the rehabilitation plan or a possible deterioration in health if the user has not followed the indications when not to use the App as laid out under section 3. 

6.4 Exakt Health is not liable for possible aggravations of the injury or deterioration in health if the user does not follow the detailed exercise and programme instructions in the App or if the deterioration in health is associated to a different health condition of the user than the injury targeted by the rehabilitation plan.

6.5 All claims for compensation shall lapse 2 years after the date of when the user learns of the damage caused. Without considering the user’s knowledge of the event, all claims shall lapse latest 3 years after the date of when the damage occurred. This does not apply for the liability in case of intent or gross negligence or with regard to injuries to life, limb or health.

For general inquiries, complaints, questions or claims concerning the licensed Application, please contact:

Exakt Health GmbH

℅ Billaudelle, Ebersstraße 18

10827 Berlin, Germany

Email us at: [email protected]

The license is valid until terminated by Exakt Health GmbH or by You. Your rights under this license will terminate automatically and without notice from Exakt Health GmbH if You fail to adhere to any terms of this license. Upon License termination, You shall stop all use of the Application, and destroy all copies, full or partial of the Application.

This license agreement is governed by the laws of Germany excluding its conflicts of law rules.

10.1 If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid provisions will be replaced by valid ones formulated in a way that will achieve the primary purpose.

10.2 Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing. 

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